What is a Call Center

A call center in short is an outside party that helps a business deal with incoming calls from a centralized office. They perform a number of functions beyond just taking incoming calls including but not limited to handling letters, faxes, emails and even managing live chats. Often times they can also make outgoing calls for telemarketing purposes. Most businesses find that call center services ofer a relief of pressure allowing them place more attention on there main focus and mission.

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